Refund policy
Non-Returnable Items
The following items are not eligible for return or exchange, due to its fragile nature and handling challenges. Please choose carefully before purchasing:
- All sheet products, including Plasterboard, Villaboard, Fibre Cement products, and related accessories.
- All Ceiling Tile products.
Returns will not be accepted for any of the above items.
Can I return an item if I change my mind or have leftover products?
Wall Ceiling may accept returns for eligible items (except above Non-Returnable Items) if:
- The return is requested within 7 days of the order confirmation date.
- The product has not been used or installed.
- The product is returned in its original packaging, with the packaging and product in resaleable condition and free from damage.
All returns are subject to approval by Wall Ceiling.
Return Shipping Costs
Unless the item is faulty, damaged, or supplied in error, all costs associated with returning products are the responsibility of the customer.
If you receive a product that is damaged or faulty, Wall Ceiling will, at its discretion, provide a replacement or a full refund.
Restocking Fee
Where a return is approved for an eligible item, a restocking fee will apply.
When Will I Receive My Refund?
Once your returned item has been received, your refund will be processed to your original payment method. Please allow 2–5 business days for your financial institution (such as your credit card provider) to process the refund after it has been issued by Wall Ceiling.
Please Note
- Delivery charges are non-refundable once the goods have been dispatched.
- Proof of purchase (receipt or tax invoice) is required for all returns.
- Refunds will only be issued to the original payment method used for the purchase.